Refund policy

Return Policy

Edible Products (e.g., Sea Moss Products)

For edible products such as our sea moss products, we do not accept returns. However, if a product is damaged or incorrect, you have the option of receiving a refund or a free 8oz product. You must notify us within 14 days of receiving the item to be eligible for a refund or replacement.

Non-Edible Products

For non-edible products, you have up to 30 days from the date of purchase to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return for a non-edible product, please contact us at grindnaturally@gmail.com. Returns must be sent to the following address: [INSERT RETURN ADDRESS]. Items sent back to us without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so we can address the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, with tags, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at grindnaturally@gmail.com.